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FAQ

FTP

Billing

DNS

Email

Website Stats

Hosted Exchange

FTP


Q. How do I access my FTP account?

Point your FTP program to ftp://ftp."yourdomain.com" Enter your username and password. (You can set up your username and password in the Control Panel found at customer.seeus4it.com)



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Billing


Q. How do I Pay my Bill?

Click "customer login" on our Web Hosting page, or simply point your browser to http://customer.seeus4it.com

Enter your account username and password, then click on billing.
Choose your payment method and follow the instructions.



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DNS


Q. What are your DNS Servers?

If you already own a domain that you would like to use our hosting with, then please make sure you assign the appropriate DNS servers below through your domain registrar.

dns1.seeus4it.com
dns2.seeus4it.com
dns3.seeus4it.com

Please allow 24 to 48 hours for the dns server assignment to propagate throughout the internet.



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Email


Q. Managing E-mail Accounts

You may manage your e-mail accounts through your control panel. To log into your control panel visit http://customer.seeus4it.com. Once logged in follow the directions below.

  1. Click "Domains"
  2. Select the domain name for which you wish to manage e-mail accounts for
  3. Click "E-mail Accounts (POP3)"

From this screen you may add new e-mail accounts by clicking "Add New" and modify/delete accounts by selecting the appropriate account.



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Q. Accessing Webmail

Webmail may be accessed through an owned domain or directly through the SeeUs4IT.com domain. To access webmail through the SeeUs4IT.com website direct your browser to http://mail.seeus4it.com.

To access webmail directly through your domain please direct your browser to http://mail.[yourdomain.com] where [yourdomain.com] is the domain you are hosting with us (without the bracket).

The default mail account is mail@[yourdomain.com] where [yourdomain.com] is the domain you are hosting with us (without the brackets). The default password is the same password as you use to access the control panel.



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Website Stats


Q. Accessing SmarterStats

SmarterStats may be accessed through an owned domain or directly through the SeeUs4IT.com domain. 

To access SmarterStats directly through your domain please direct your browser to http://sitestats.[yourdomain.com] where [yourdomain.com] is the domain you are hosting with us (without the brackets).

The Site ID field is your domain name (ex: samplesite.com), the User Name is SiteAdmin, and the Password is the same as your control panel password.



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Hosted Exchange


Q. How do I setup Outlook 2007 for Exchange

 

 
Our Outlook Auto Setup Tool will automatically create a new Outlook profile for your Exchange hosting mailbox. If you have other email accounts configured in your current profile you will need to move them to the new profile manually.

The Setup tool will not create your mailbox on the Exchange Server. If you are unsure whether your mailbox has been created, please contact your company administrator.

No existing data will be lost during this setup.

If you are not running on Outlook 2003 or 2007, we recommend upgrading your version of the software before setting up Hosted Exchange. This free upgrade is available from us, please contact our support dept.
 

To setup Outlook:
 
  1. Close Microsoft Outlook.

     
  2. Download and run the pre-setup software:

     

     
  3. Click Setup.



     
  4. The Outlook Setup tool will select the setting which is most appropriate for your client. Please do not change this unless you are advised to do so by your administrator or support personnel.

    <your e-mail address - e.g. YourName@YourDomain.com>

     
  5. You will see the following information box:



    Click OK.

     
  6. The login window will come up and prompt you to login. Enter your full email address and password:
    MAIL007.mail.lan
    MAIL007.mail.lan
    <your e-mail address - e.g. YourName@YourDomain.com>

    Click OK.

     
  7. Click Finish.
    NOTE:     This window may be hidden behind the Outlook window.



     
  8. Outlook will open automatically. If you have multiple profiles you will be prompted to select a profile. The profile name will be in the following format: "Exchange Hosting <your e-mail address - e.g. YourName@YourDomain.com> ". Select the profile and click OK.



     
  9. You will be asked to login again, please do so.

     
  10. If the Setup Tool encounters a problem while creating your Exchange profile a window will come up with the error message "Your Microsoft Exchange Server is Unavailable."; please click Retry.

     
  11. You are now ready to use Outlook. Each time you start Outlook you will be prompted to log on with your username and password.
     



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